Refund Policy

At Naps & Snoozes, my goal is to provide supportive, development‑led sleep guidance for families. Because my services involve time, preparation, and personalized support, this Refund Policy explains when refunds may or may not apply.

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Digital & Sleep Support Services (Non‑Refundable)

All sleep support services — including consultations, evaluations, personalized plans, WhatsApp support, and follow‑up sessions — are non‑refundable once:

• The session has taken place, or

• The personalized sleep plan or guidance has been delivered.

This is because the value of the service is provided through time, expertise, and individualized support.

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Cancellations & Rescheduling

You may reschedule your session up to 24 hours in advance at no additional cost.

If you need to cancel:

• More than 24 hours before your session: You may request a reschedule.

• Less than 24 hours before your session: The session is considered used and is non‑refundable.

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No Guarantees of Specific Outcomes

Every baby and family is unique. While I provide development‑led, gentle guidance, I cannot guarantee specific sleep outcomes. Your results depend on your child’s development, temperament, environment, and consistency with the plan.

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Technical Issues

If a session cannot take place due to technical issues on my end, I will reschedule at no cost to you.

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Questions or Concerns

If you have questions about this Refund Policy, please contact:

Email: napsandsnooze@gmail.com

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I’m here to support you and ensure you feel informed and cared for throughout your experience.